Customer Support & FAQ

Customer Support

On this site you will find all the details necessary to set-up and use Ripplecom Wireless Broadband.2

Experience tells us that the vast majority of issues can be resolved with a total reboot of you system. If you find you connection is not working please try rebooting all equipment supplied by ripplecom as well as any Routers or Wireless routers and your Computer.

If you require further support please call the customer services line on: 1890RIPPLE. Our customer service lines are open from 9am - 5.30pm Weekdays. We are closed Saturday and Sunday.

You can email support at This email address is being protected from spambots. You need JavaScript enabled to view it.

Technical Support

For technical support queries please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 061 500 250.

Find out how to set-up Ripplecom Broadband services for your platform:

Setting Up Your IP Address

Ripplecom provides IP addresses Dynamically and generally you will not have to worry about IP settings. However, some customers require a static IP address and in these cases Ripplecom will provide these to you on date of Installation.

If you require a Static IP please contact Ripplecom on 1890RIPPLE or This email address is being protected from spambots. You need JavaScript enabled to view it.

Here you will find details of how to setup your PC’s IP address, Subnet Mask and DNS settings.

Configuring your IP address depends on whether you are directly connected to the radio unit or whether you have a Router. If you have a router the IP settings will be provided automatically to your PC. See the steps for individual Operating Systems below.

Setting The IP address Of your Computer differs slightly between versions of Operating system. Please select the Operating system you are using from the following.

Setting Up Your Internet Connection on Windows XP

First we need to remove any old configuration settings from your PC:

• Open Internet Explorer
• Click “Tools” in the upper right hand corner of the screen and a menu will appear:

• At the bottom of the menu click on ”Internet Options“

• A window will appear, choose the “Connections” tab along the top of the window and make sure that “Never Dial A Connection” is selected and the click the “LAN Settings” button.

• Another smaller window will appear, Make sure “Automatically Detect Settings” has a tick in the box and all other boxes are empty.

• Click “OK” on this window
• Click “OK” on the next window
• Close Internet Explorer by clicking the button on the top right corner of the window.

Now to set up your IP address:

• Click the “Start” button:
• Click “My Computer”
• On the toolbar at the top of the screen click the “Up” button:
• Right click on the “My Network Places” Icon:
• A menu will pop out the side - click on “Properties”

• A window similar to the one below will appear:

• If you are wirelessly connected to your network right click on “Wireless Network Connection”, alternatively if you have the network cable plugged directly into the back of your PC/Laptop right click on “Local Area Connection” A menu will appear as before and once again please select “Properties”
• Once you have done this a window similar to the one below will appear

• You can now click on the line stating “Internet Protocol (TCP/IP)” and then click the button marked “Properties”. Once you have done this a window similar to the one below will appear:

• If you have been told that your settings are automatic or “Dynamic” then please make sure this box is set up exactly as above, If alternatively you have been given specific or “Static” IP address settings then please select both “Use the following IP address:” and “Use the following DNS server addresses:” and input the settings you have been given into the relevant fields.
• Click “OK” on this window
• Click “OK” on the next window
• Close the last window by clicking on the in the upper right corner of the window.

Setting Up Your IP Address

TCP/IP defines the language that your computer uses to communicate with other computers. We recommend using automated Dynamic Host Configuration Protocol (DHCP) to automatically assign Internet Protocol (IP) addresses to the computers on your network, if your network supports it. If you use DHCP, then you don't have to change your settings if you move your computer to another location, and DHCP doesn't require you to manually configure settings such as Domain Name System (DNS) and Windows Internet Name Service (WINS).

• Open Network Connections by clicking the Start button , clicking Control Panel, clicking “Network and Internet”, clicking “Network and Sharing Center”, and then clicking “Manage network connections”.
• Right-click the connection that you want to change, and then click “Properties”. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
• Click the Networking tab. Under This connection uses the following items, click either “Internet Protocol Version 4 (TCP/IPv4)” or “Internet Protocol Version 6 (TCP/IPv6)”, and then click “Properties”.
• To specify IPv4 IP address settings, do one of the following:
  • To obtain IP settings automatically, click “Obtain an IP address automatically”, and then click “OK”.
  • To specify an IP address, click “Use the following IP address”, and then, in the “IP address”, “Subnet mask”, and “Default gateway” boxes, type the IP address settings.
• To specify IPv6 IP address settings, do one of the following:
  • To obtain IP settings automatically, click“Obtain an IPv6 address automatically”, and then click “OK”.
  • To specify an IP address, click “Use the following IPv6 address”, and then, in the “IPv6 address”, “Subnet prefix length”, and “Default gateway” boxes, type the IP address settings.
• To specify DNS server address settings, do one of the following:
  • To obtain a DNS server address automatically, click “Obtain DNS server address automatically”, and then click “OK”.
  • To specify a DNS server address, click “Use the following DNS server addresses”, and then, in the “Preferred DNS server” and “Alternate DNS server” boxes, type the addresses of the primary and secondary DNS servers.
• To change DNS, WINS, and IP settings, click Advanced.

Setting up your internet connection in Windows 7

• Disable your old connection by clicking “Tools” in Internet Explorer
  
• Click on “Internet Options”
  
• Click on the “Connections” Tab at the top of the window that has opened up
  
• Select “Never dial a connection" and then click the “LAN settings” button below
  
• Make sure the box for “Automatically Detect Settings” is ticked and there are no other ticks in any of the other boxes
• Click “OK” on that window and click “OK” on the next window and close Internet Explorer

Now to set up you IP address

• In the bottom right hand side of your screen you will see an icon like the one in the image
  
• Click on this icon and a menu will appear
  
• Click on the link at the bottom which reads “Open Network and Sharing Centre” and you will get a screen that looks like the following
  
• Click “Change Adapter Settings” on the list on the left
  
• Depending on whether you are using a wireless router or the cable is directly connected into the back of your PC/Laptop right click on the appropriate connection
  
  Wireless = Wireless Network Connection
  
  Cable = Local Area Connection
  
  You will get a menu similar to the one below
  
• On this menu click Properties and a window similar to the one below will appear
  
• Double Click on the line: “Internet Protocol Version 4 (TCP/Ipv4)” and you will get a window similar to the one below
  
  If you have been told that your settings are automatically obtained by the equipment in your premises then please make sure this window is exactly as above.
  
  If you have been given specific (Static) IP address settings then you must select “Use the following IP address” and “Use the following DNS server addresses” and enter the information that was provided to you into these spaces.
• Click “OK” on this window
• Click “OK” on the next window
• Close the following window by clicking the X in the upper right corner
• Your setup is now complete

Setting Up Your Internet Connection on Mac OSX

• Open your “System Preferences” window and click on the “Network” option under “Internet & Wireless”:
• Under “Ethernet” you have a drop down menu for “Configure IPv4” if the configuration settings given to you state you require your system to be set to a “Dynamic” or “DHCP” address please set this option to “Using DHCP”. If alternatively the configuration settings given to you state you require a “Fixed” or “Static” IP address please select “Manual” from the drop down list and enter the information provided to you in the relavant fields as per the image below.
  
• Once you have completed this click “Apply” at the bottom of the window and you should be set to go.

Setting Up Your Outgoing Email Server on Mac OSX

• With the Mail program open click on “Mail” on the toolbar and then click on “Preferences”
  
• There is a drop down menu listed as “Outgoing Mail Server (SMTP)” click on this drop down list and choose the option “Edit SMTP Server List”
  
• Enter a description in the box labelled same - any description is fine, it is just a label - and in the “Server Name” box enter the ‘mailserver address’ givien to you as your outgoing mail server

Setting Up Micrsoft Outlook for Email

---

You can use any e-mail program, which supports POP3 incoming mail and SMTP outgoing mail, to send and receive e-mail using Ripplecom Broadband.

Microsoft Outlook is a very popular e-mail program which comes bundled with MS Windows and MS Office. To configure Outlook, follow these steps:

• The outlook mail client can be configured by opening Outlook and clicking on “Tools” along the file menu bar.
• Select “Services”
• A dialog box appears: Select “Internet Mail” and click “properties”
• A new dialog box appears with 4 tabs at the top, the “General” tab is open: Enter any personal details here.
• Then select the "servers" tab, the settings should be as follows:

  Incoming Mail (POP3): mail.XXXXXXXXXX.net
  Outgoing Mail (SMTP): mail.XXXXXXXXXX.net

• Set your Incoming Server options:
  • Enter your username and password:

    These were assigned to you when your mail account was setup. Should you have forgotten or lost these please contact your mail provider

  • Check the “remember password” box
  • Do not check the “Logon using Secure password authentication box”

Setting up your outgoing mail server in Microsoft Outlook 2007

• Click on “Tools” at the top of the screen, then click on “Account Settings”
  
• Double Click on your e-mail account, I have three (Blacked out for security)
  
• Under “Outgoing Mail Server (SMTP)” input the outgoing server address that was supplied to you. Then Click “Next”.
  
  On the next window click “finish” and you are set to send mail.
  

Setting up your outgoing mail in Outlook Express 6

• Open Microsoft Outlook Express
• Click “Tools” on the menubar at the top of the screen
  
• On the Tools menu select “Accounts”
  
• A window will open up, please choose the second tab across the top reading “Mail”
  
• If you click on you mail account and then click the “Properties” Button the following window will appear
  
• Choose the 2nd tab across the top reading ”Servers”
  
• In the “Outgoing mail (SMTP)” section please type in the mailserver address you have been provided with.
• Click “OK” at the bottom of the window
• Click “Close” on the next window
• You should now be able to send mail sucessfully