In 2020, Ripplecom was acquired by the Viatel Group*. Since then our teams have worked closely together to build our network, expand our products and enhance our services. Now the time has come for the next exciting step in our integration journey. On 1st July 2021, Ripplecom’s wholesale, channel and enterprise customers will become customers of Viatel Ireland Ltd.

With the transfer, Ripplecom’s customers will join the thousands of businesses, public sector bodies and schools across Ireland that partner with Viatel. Ripplecom customers will be supported by a team of 160 people based in Dublin, Dundalk and Limerick

I’m a Ripplecom customer. What does this mean for me?
– Your service will continue as normal after 1st July 2021.
– There is no change to the monthly cost of your service.
– There is no change to the Terms and Conditions of your contract.
– Invoices after 1st July 2021 will be issued by Viatel Ireland Limited.
– If you pay by Direct Debit, the name appearing on your bank account will change to Viatel Ireland Ltd.

Changes: Paying by EFT and Calendar Month Billing
EFT: If you pay your invoices by Electronic Funds Transfer, the bank account into which all payments are made will change. This information has been issued to all customers- please see ‘Further Details’.

Calendar Month Billing: Viatel are aligning all billing and payment timings to a “calendar month” basis. This means all customers will be billed on a specific date instead of on a date related to when they first subscribed for the service. If your service commenced mid-month, the first Viatel invoice you receive may be for a smaller amount than usual, in order to update your billing to the end of the month. The following invoice will be for the normal monthly fee.

Further Details
All Ripplecom customers have been issued a communication ‘Change of Bank Account and Novation of Contract, Ripple Communications Limited (trading as “Ripplecom”) to Viatel Ireland Limited (“Viatel”) (An Affiliate)’ that sets out what will happen on 1st July 2021 in detail. You can request a copy of that communication by contacting customerchange@ripplecom.net and quoting your Ripplecom account number.

Getting in touch
If you have questions relating to the transfer, please contact customerchange@ripplecom.net. You can also continue to contact your Ripplecom Account Manager and Ripplecom Technical Support as normal.

Our thanks
Ripplecom thanks you for your loyal custom. The team at Viatel looks forward to welcoming you as a customer.

*The Viatel Group encompasses Viatel Ireland Ltd and Digiweb Ltd. Ripplecom’s residential customers will transfer to Digiweb Ltd.