Ripplecom are delighted to announce the winning of an extensive piece of multi-site business in providing Caherdavin Credit Union with a complete telecoms solution that covers both data and voice connections. With over 14,000 customers across 5 branches in the greater Limerick City area, they had a requirement to consolidate and standardise their telecommunications infrastructure. The desired solution necessitated the replacement of multiple standalone telephone systems with a single scalable system that would facilitate continued growth, supplying a single IVR menu to callers and extension to extension dialling across the group. In addition, the group required a high speed resilient data network engineered to remain operational at all times.
Ripplecom delivered a single feature rich cloud based VoIP telephone solution across all branches. As enhanced productivity was a key requirement, the solution was configured to supply;
• Multi-tiered IVR functionality to enable accurate and timely inbound call routing
• A converged extension number solution across all branches
• Easy to use receptionist console solution
• Bespoke handset configuration where requested
• A call recording solution option
Underpinning this new telephony infrastructure, dual WAN links with auto-failover capability were deployed in every location. Each pair of network links are comprised of a terrestrial circuit married with a microwave radio with diverse routing all the way to the Internet for maximum protection. This dual feed solution is built on two completely independent and resilient paths to the internet, ensuring constant uptime.
The dual feed “Land & Air” connectivity solutions empowers Caherdavin Credit Union to migrate additional critical applications to the cloud as and when required. The affordable opex based feature rich voice solution enablesthem to avail of a modern telephony solution without upfront costs or expensive maintenance contracts. Call costs were also significantly reduced and unnecessary line rental charges were eliminated. The Cloud-Based VoIP solution has led to reduced waiting times and abandoned call rates. Management reporting is also available to ensure efficiency and productivity levels are maintained.
What impressed me most, was the proactive approach of the Ripplecom team to listen and quickly understand our business requirements and then, structure a solution that was tailored specifically for us. The Ripplecom staff including the sales, engineering and support teams were skilled and competent and delivered a telephony solution that met the needs of our business. At all times during the procurement process, it was more like the development of a long term business to business relationship, rather than a one-off transactional event. We look forward to growing this business to business relationship as each of our businesses grow in the future.
Ripplecom's connectivity solutions have helped us roll out a number of initiatives concerning internet, mobile and cloud technologies. We would now view Ripplecom as a key enabler to our business and a key strategic partner with respect to our long term ICT strategy.
Ripplecom provided a dedicated point to point licensed radio link to our remote North Cork location. The project management and flow of information throughout the installation process was extremely professional and efficient. This dedicated link is essential to the growth of our business and the running of our key day to day applications, e.g. phones, call centre, data, truck tracking and billing.