As a result of the damage caused by Hurricane Ophelia, many customers may experience service outages over the next few days. Due to the extreme weather conditions, our entire vehicle fleet and field crew were grounded all day on Monday 16-Oct. However rest assured that our teams will be actively working on the ground to restore service from first light on Tuesday morning.
Please bear in mind that many of the outages are due electricity supply problems throughout the country and while we have battery backup power at most of our network sites, these are only capable of covering power outages of between 4 and 24 hours. It is clear from the ESB Networks latest update that there are still many power outages all over the country with no definite restoration time. We will do our utmost to cover the ongoing power outages affecting our major sites using generators but there is a limit to how many we can cover and we are ultimately dependent on ESB Networks restoring a normal power supply before all service issues can be eliminated. We apologise to all our customers for any inconvenience caused and greatly appreciate your understanding as we work through this period of disruption.
What impressed me most, was the proactive approach of the Ripplecom team to listen and quickly understand our business requirements and then, structure a solution that was tailored specifically for us. The Ripplecom staff including the sales, engineering and support teams were skilled and competent and delivered a telephony solution that met the needs of our business. At all times during the procurement process, it was more like the development of a long term business to business relationship, rather than a one-off transactional event. We look forward to growing this business to business relationship as each of our businesses grow in the future.
Ripplecom's connectivity solutions have helped us roll out a number of initiatives concerning internet, mobile and cloud technologies. We would now view Ripplecom as a key enabler to our business and a key strategic partner with respect to our long term ICT strategy.
Ripplecom provided a dedicated point to point licensed radio link to our remote North Cork location. The project management and flow of information throughout the installation process was extremely professional and efficient. This dedicated link is essential to the growth of our business and the running of our key day to day applications, e.g. phones, call centre, data, truck tracking and billing.