Despite the trail of destruction and widespread power outages left in the wake of Storm Ophelia, full service has now been resumed to the vast majority of Ripplecom customers.
Ripplecom’s Managing Director, John McDonnell, explains that in the interests of safety, the decision was taken to ground the company’s crews on Monday 16 October as Ophelia rampaged across Ireland.
“Our team of engineers has been on the road since first light on Tuesday morning. In most instances where customers experienced a disruption to service, this was down to a loss of power. As ESB lines came back up, so too did our service. In areas where the ESB restoration was slower, we stepped in to supply sites with temporary power by means of generators.”
“The understanding and cooperation displayed by all our valued customers in the face of this unprecedented weather event is greatly appreciated” John continued, while affirming that Ripplecom is doing all it can to ensure final few remaining outages are resolved as quickly as possible. The company remains in close contact with the ESB on the return of power; the number without electricity stands at just over 42,000 as of 12:45pm on Friday 20 October 2017.
— ESB Networks (@ESBNetworks) October 20, 2017
Met Eireann has issued orange alerts for the south and west of the country and a nationwide yellow warning from Friday night into Saturday (20-21 October 2017) as Storm Brian threatens to bring strong winds, rain and coastal flooding over the weekend (Source: Irish Times). While not expected to be as severe as Ophelia, the team at Ripplecom is very mindful of the potential damage that could be caused and will remain on high alert as the situation develops.
If you are a Ripplecom customer and your service is affected following these severe weather events, please contact the Customer Service team on 061 500 250.
What impressed me most, was the proactive approach of the Ripplecom team to listen and quickly understand our business requirements and then, structure a solution that was tailored specifically for us. The Ripplecom staff including the sales, engineering and support teams were skilled and competent and delivered a telephony solution that met the needs of our business. At all times during the procurement process, it was more like the development of a long term business to business relationship, rather than a one-off transactional event. We look forward to growing this business to business relationship as each of our businesses grow in the future.
Ripplecom's connectivity solutions have helped us roll out a number of initiatives concerning internet, mobile and cloud technologies. We would now view Ripplecom as a key enabler to our business and a key strategic partner with respect to our long term ICT strategy.
Ripplecom provided a dedicated point to point licensed radio link to our remote North Cork location. The project management and flow of information throughout the installation process was extremely professional and efficient. This dedicated link is essential to the growth of our business and the running of our key day to day applications, e.g. phones, call centre, data, truck tracking and billing.