With a Met Éireann red level weather alert in effect for the entire country, Ireland is bracing itself for blizzard conditions as Storm Emma brings unprecedented disruption to homes and businesses nationwide.
Safety First: Red Weather Alert
For Ripplecom, as for all employers, the safety of our team is our number one priority at this time. This means that Ripplecom staff will be leaving the office in the early afternoon today (Thursday 1 March 2018) and not returning until it is safe to do so. For many, that will mean Monday morning.
Network Monitoring, Customer Service and Technical Support
However, our network will be fully monitored throughout the severe weather alert period and over the weekend. We have also been busy putting arrangements in place to allow our Customer Service and Technical Support Teams to continue to operate remotely this afternoon and tomorrow, Friday 2 March 2018.
We will continue to monitor the situation over the coming days. We appreciate the patience and cooperation of all our valued customers at this time. Finally, we hope you all stay safe and warm throughout the poor weather.
Getting in touch
If you need us, please you can contact our Support Teams by calling 061 500 250 or emailing firstname.lastname@example.org. If you call and fail to reach an agent, please leave us a voicemail as this will help ensure that your issue is logged.
What impressed me most, was the proactive approach of the Ripplecom team to listen and quickly understand our business requirements and then, structure a solution that was tailored specifically for us. The Ripplecom staff including the sales, engineering and support teams were skilled and competent and delivered a telephony solution that met the needs of our business. At all times during the procurement process, it was more like the development of a long term business to business relationship, rather than a one-off transactional event. We look forward to growing this business to business relationship as each of our businesses grow in the future.
Ripplecom's connectivity solutions have helped us roll out a number of initiatives concerning internet, mobile and cloud technologies. We would now view Ripplecom as a key enabler to our business and a key strategic partner with respect to our long term ICT strategy.
Ripplecom provided a dedicated point to point licensed radio link to our remote North Cork location. The project management and flow of information throughout the installation process was extremely professional and efficient. This dedicated link is essential to the growth of our business and the running of our key day to day applications, e.g. phones, call centre, data, truck tracking and billing.