The latest in network resilient technology has been installed into Dublin’s oldest building. The Orion autofailover, engineered by telecommunications company Ripplecom will support the busy VoIP telephone system in the visitor centre of Christ Church Cathedral. The solution was delivered by Ripplecom in partnership with Radius Technologies.
Christ Church Cathedral
Christ Church Cathedral, which traces its history as the spiritual heart of Dublin all the way back to 1030, is now one of the capital’s most popular tourist attractions. Visitors from all over the world come to pay homage to Strongbow, peek at Tom and Jerry in the crypt and hear the famous bells in the belfry.
VoIP me, maybe
With a calendar of events and venue hire to manage, and a full educational programme to support, Christ Church needed to upgrade their telephone system. VoIP (Voice over Internet Protocol) telephony is quick to configure, easy to scale and offers Irish businesses of all persuasions additional functionality as well as potential savings on their bills. The only obstacle for Christ Church, as for most owners and managers tempted to make the move to IP telephony, was the fear of potential loss of phone service due to network unavailability or failure. Luckily, this is exactly where Orion comes in.
How Orion guarantees call continuity
Orion gives customers two diverse paths to the internet coupled with automatic failover from one to the other in case of outages. What makes Orion truly special is that its conjoined primary and secondary network connections are engineered to seamlessly continue in the same IP stream. Using a Ripplecom gateway, connected to cloud controllers, failover happens in a fraction of a second. Linked systems and devices – including ongoing VoIP calls- continue uninterrupted, without dropping or delay. By installing Orion by Ripplecom in conjunction with their suite of VoIP telephones, Christ Church get full system redundancy and guaranteed continuity, so they never miss an important call.
Ripplecom and Radius
This is not the first time Ripplecom and Radius have worked together to bring Orion to a key customer. Sean Dowling of Radius Telecom explains that “Traditionally, fear of internet outage was always the biggest inhibitor to adopting VoIP. Once you introduce Orion and its guaranteed uptime, these concerns evaporate and businesses are free to start enjoying all the savings and benefits that VoIP can bring.”
John McDonnell, MD of Ripplecom, acknowledges that “With so many applications in the cloud, very few companies can tolerate downtime but this requirement to be ‘always-on’ becomes top priority when a business’ phones are also online.”
Where to learn more about Orion
To find out exactly how Orion could protect your company’s connection to the outside world, please:
• Visit www.ripplecom.net/orion
• Call us on 061 500250
• Email firstname.lastname@example.org
• Request a call back or submit a query online
If you are an IT services or VoIP provider, curious about what Orion could mean for your customers, please visit ripplecom.net/channel partners
What impressed me most, was the proactive approach of the Ripplecom team to listen and quickly understand our business requirements and then, structure a solution that was tailored specifically for us. The Ripplecom staff including the sales, engineering and support teams were skilled and competent and delivered a telephony solution that met the needs of our business. At all times during the procurement process, it was more like the development of a long term business to business relationship, rather than a one-off transactional event. We look forward to growing this business to business relationship as each of our businesses grow in the future.
Ripplecom's connectivity solutions have helped us roll out a number of initiatives concerning internet, mobile and cloud technologies. We would now view Ripplecom as a key enabler to our business and a key strategic partner with respect to our long term ICT strategy.
Ripplecom provided a dedicated point to point licensed radio link to our remote North Cork location. The project management and flow of information throughout the installation process was extremely professional and efficient. This dedicated link is essential to the growth of our business and the running of our key day to day applications, e.g. phones, call centre, data, truck tracking and billing.