Christmas 2018: seasons greetings & festive planning

We are decking the halls at Ripplecom and making plans for the festive season. For your convenience, please find our office hours for the holiday period below.

Office hours

Monday 24th December: 9.00-17.30
Christmas Day: Closed
St Stephen’s Day: Closed
Thursday 27th December: 9.00-17.30
Friday 28th December: 9.00-17.30
Monday 31st December: 9.00-17.30
New Year’s Day: Closed
Wednesday 2nd January: Business as usual

Change freeze

To minimise any risk of service disruption at this busy time of year, we will be implementing a change freeze over the Christmas period. This means non-essential changes to our network will be suspended in line with industry best practice.

Network monitoring

As always, we will be regularly monitoring our network throughout the entire holiday period with field engineers on-call in case of any major issues.

Setting up your voice service for the holiday season

We know that many of you will be taking a well earned break over the Christmas and New Year period. Please be aware that our network freeze will commence on Friday 21st December. If you require any seasonal changes to your Ripplecom set-up, please contact our support team before then to ensure sufficient time for completion.

Email support@ripplecom.net. Please ensure you clearly set out:
– How you want the seasonal routing to operate
– The time and date the change should take effect
– The time and date the change should cease
– To update the message on your system, please attach the appropriate voice file.

Wishing all our customers a happy and prosperous 2019!

Each year, in lieu of Christmas cards, Ripplecom makes a charitable donation. In 2018, we are proud to have supported some very worthy causes including Limerick Suicide Watch, Milford Care Centre and Mid-West Schools for Hearing Impaired Children.

published on 19 December 2018

2018-12-19T10:26:10+00:00