meet the team2018-12-19T08:40:02+00:00

Meet the team

Just over thirty hard-working, knowledgeable individuals. Together we can take you from strategic insight, design and development to a hands-on network build with ongoing service. Working side by side, each person has a huge part to play in keeping our customers satisfied and supported.

Sales

The fast talkers.

Your wish is their command. They’re all ears. They are here to listen and to tell you if, how and when it can be done. They are all talk, but we promise it is clear, uncomplicated and informative. They only speak techie on special occasions, when it’s exactly what your IT Department needs to hear.

Service delivery

The organised ones.

Keeping everything on track and everyone on their toes to get your service fully installed and operational as soon as (super)humanly possible. Managing the vans, the hoists, the equipment, our people and yours to make sure everyone is where they need to be at the time they are supposed to be there.

Field engineers

Our man in a van.

A multi-talented team of technicians, riggers and electricians. Covering the country, you never know where you might find them. Scaling towers, climbing ladders, traversing rooves. Head in the clouds. Tyres on the road. Hands-on, thinking on their feet; surveying, installing and repairing to make sure you receive the service you need.

Customer service

The front line.

Always happy to help. A telephone manner their mammy would be proud of. Greater investigative powers than the average amateur sleuth. Generally, more knowledgeable about what is going on than all the rest of us put together. If in doubt, ask them. We do.

Tech support

The whizz kids.

If you promise that you have really and truly tried turning it off and back on again, then and only then will these guys unleash their magic powers. Total experts in remote troubleshooting, they can talk you through almost anything for speedy resolution. If the issue defeats their considerable powers, they will dispatch the Field Team to take a look in person.

Network engineers

The big guns.

The brains of the operation (just don’t tell them we said that). Designing, configuring and advising on how to achieve the impossible. Or, at least, the difficult. More than a touch of ingenuity. Treating our network like a first-born child, on call 365 days a year should their baby need them. Special talent: thinking outside the box.

Finance

The ones paying our wages.

Dotting the i’s, crossing the t’s and keeping us all on the straight and narrow. Ensuring invoicing is accurate, correct and easily comprehensible. Paying the suppliers. Keeping the lights on. Did we mention our wages?

Our Senior Management

SMT Headshots_John McDonnell

John McDonnell

Managing
Director

John became a Fellow of Chartered Accountants Ireland before embarking on life as Financial Director and CEO in the private and public sectors, including time at a state development agency. With Ripplecom from before the very beginning, John oversaw the mergers and acquisitions that created the company and carefully built the established team that is in place today.

Hugely passionate about the evolution of Ireland’s telecommunications industry and infrastructure, John served as the inaugural Chairman of the Trade Representative Group of the Rural Internet Service Providers in Ireland. When not working on his golf game or championing the virtues of Limerick hurling, John loves to meet with customers and sits on the board of Technology Ireland, IBEC’s ICT, digital and software technology body.

Denis Herlihy

Chief Technical
Officer

Not many little boys want to be a Telecommunications Engineer when they grow up, but our CTO did! A fascination with how complex data can be transmitted around the world in mere milliseconds led Denis to study Electronic Engineering in NUI Galway before completing a Master’s in Telecommunications Engineering in Sydney, Australia.

During his career, Denis has spent over 20 years working with multinational organisations such as Altobridge, Alvarion, Interwave and Vilicom. Denis’ particular area of expertise is the development, deployment and operation of digital wireless technologies for mobile and fixed applications, up to and including the latest in LTE wireless technology. He also comes in handy for the sports round in a table quiz…

SMT Headshots_Deirdre Moloney

Deirdre Moloney

Chief Financial Officer &
Company Secretary

A lifelong love of numbers and solving problems makes Deirdre the perfect CFO for Ripplecom. A Chartered Certified Accountant, Deirdre worked as an Assistant Audit Manager with Deloitte before joining the company. She has been an integral part of our Senior Management Team for over four years.

Deirdre’s determination to drive efficiencies by getting it right first time means she often leads the charge on process improvements. She constantly seeks new ways to develop the delivery of our services and enhance customer satisfaction. When not running 10km races and giving back to good causes, Deirdre, aided by her team, ensures the smooth running of our finance department, preparing accounts and revelling in sheer joy when everything balances and reconciles. Accountants, heh?

SMT Headshots_Arlene Kenny-web

Arlene Kenny

Marketing
Manager

Lover of design, whimsy and the written word, Arlene joined Ripplecom in 2017. With 10 years of experience working across traditional and digital marketing channels, her career to date has involved both B2B and B2C facing roles in the fields of local government, recruitment and tourism. When not being ridiculously pedantic about font selection and displaying a poor tolerance for misplaced apostrophes, Arlene is studying for a Master’s Degree in Marketing and Management Strategy. Can generally be trusted with content creation, promotional collateral and online presence but not with plants. Who kills a cactus?

Meet the team

To discuss your requirements, or simply request a quotation, please telephone 061 500250, email business@ripplecom.net or request a call back.

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