Accounts and billing
It is vital that the contact details on your account are up to date. Ripplecom needs to communicate important service notifications, usage warnings and invoicing details to our customers. Certain details can be updated via our Customer Portal. If you wish to update any of the other contact details on your account, please request the change, in writing, by emailing firstname.lastname@example.org.
Ripplecom customers receive a copy of their monthly invoice directly to the email address listed on their account. Itemised invoices are also available through our online customer portal.
You will receive an email alert each time a new invoice becomes available online.
Printed copies of your invoices may be requested by contacting email@example.com. However, a charge of €1.00 per invoice (ex VAT) will apply.
This can be seen on the “Invoices” page under “Broadband” on your online account. Please note it may take 3-4 days for any payments to show.
Should your Direct Debit fail for any reason our team will contact you to secure payment by alternative means. An administration charge of €10.00 (including VAT) will be incurred for each failure.
Repeated failure to pay your bills will force Ripplecom to disconnect your service. To reconnect, payment of any outstanding amounts and a reconnection charge of €50.00 will apply.
If you exceed your monthly data allowance, overage is charged at €1.00 per GB. Should you incur any additional usage charges, these will appear on your invoice. The date that you incurred this usage will also be indicated. If you consistently exceed your usage, we suggest that you consider upgrading to a package that better suits your needs.
You can upgrade to a higher package at any time by emailing your upgrade request to firstname.lastname@example.org. Please note that if you upgrade your service, a period of three months must expire before you can downgrade, should you wish to do so.
If you are out of contract, you can cancel your service at any time by giving 30 days’ notice in writing. Notice of your wish to cancel should be sent, via email, to email@example.com .
If you choose to opt out of a current contract outside of the 14-day cooling off period, you will be liable for the full value of your monthly bills for the remainder of your contract.