FAQs Broadband2018-12-07T16:43:29+00:00

Broadband

Please do not press the reset button on your router or our equipment. A reset will remove all settings on the devices and require them to be returned to Ripplecom for complete reconfiguration which may incur a service charge.

1. Restart your device (PC, laptop or tablet) and router. Restart your router by disconnecting the power connection from the back of the router.
2. If this does not work, reboot Ripplecom’s installed equipment. How to reboot our equipment:

At the point where the cable enters the building there is a small unit with three connections. The three connections are the:

(i) outdoor cable
(ii)  indoor cable
(iii) power supply

Please disconnect the power supply and leave disconnected for 30 seconds.
After 30 seconds, reconnect the power supply.

Please also check to make sure all the connections are secure in their sockets.

If your broadband is still not working after you have followed these steps, please contact our Support Team on 061 500250 and we will assist you.

Many things can affect the speed of your connection from package speeds to contention and your own devices. If slow speeds are impacting your service, our Support Team can investigate. Before they can do so, you will need to speed test your connection according to our guide: How to speed test your Ripplecom connection.

1. Please ensure you use the Ripplecom speed test.
2. Speed tests should always be carried out on a laptop or desktop computer not on a  mobile device.
3. To get an accurate result, all other devices in the premises should be disconnected while a speed test is ongoing.
4. Speeds may vary significantly over a period of time. We ask that you carry out a minimum of three speed tests at various times of day to give us a full picture of the situation.
5. Once you have followed the steps above, please contact Ripplecom on 061 500250 to discuss your speeds.

In some cases, wireless routers may affect the speeds of your connection. If we suspect that this is the case, we may ask you to bypass your router altogether before checking your speeds again. In this case, you will need to:
1. Connect your laptop directly to your modem with a cat5 cable.
2. Disable WiFi access on your laptop.
3. Visit https://speedtest.ripplecom.net/ again.
4. Retest your speed.

Download
Download speed is the rate at which data is transferred from the Internet to your device. Most online activity, even loading websites, consists of downloads.
Download speed is measured in megabits per second (Mbps).

Upload
Upload speed is the rate at which data is transferred from your device to the Internet. Upload speed is important for applications like video-chat.
Upload speed is measured in megabits per second (Mbps).

Latency
Latency is also called ping. Simply put, it is the reaction time of your connection.
Latency is measured in milliseconds (ms).

Jitter
Jitter indicates how consistent your connection is by indicating how much latency varies over a period of time. Lower jitter will give a better user experience in applications like VoIP (Voice over Internet Protocol).
Jitter is measured in milliseconds (ms).

As with almost all home broadband providers, Ripplecom offers a contended service. This means that a number of households are connected to the same transmitting mast or access point as you. At peak times when there is high demand for the service, service may seem slightly slower as more people are connected and sharing the data capacity.

To find your Ripplecom wireless password, please refer to the label attached to your router.

There are some simple steps that may improve your WiFi signal. Please download our Guide to getting the most out of your WiFi here.

Devices like WiFi Extenders and powerline adapters may help to enhance the WiFi experience in homes where the signal has to travel relatively far or through solid concrete walls. At present, we do not supply these devices and do not make recommendations of specific models.

The amount of data you use on your devices at home very much depends on the services you are accessing. Take a look at our Data Guide here.

Ripplecom does not generally provide fixed IP addresses to our residential customers. However, our IP addresses are very stable. Unlike other Internet Service Providers, our IPs do not dynamically change on a regular basis. Our IP addressing will only alter in the event of a major network adjustment.

Power light: usually this light indicates that the router is powered on. If the power light is flashing, the router may be faulty.

Internet light: when solid, the Internet light indicates that your service is active. If flashing, please check that all cables are securely connected and not showing any signs of wear. If the cables are correctly connected, there may be a service disruption.

Router support
If you purchased a Ripplecom router, our Support Team will be able to help you with any technical issues you may encounter. If you do not have a Ripplecom router, you may need to contact your provider. Below is a list of popular routers with links to their support sites.

Netgear

LINKSYS

DLINK

SWEEX

TPLINK

BELKIN

With the Fritzbox router, you can set up the below features to protect yourself and anyone using your Ripplecom service.

Access times: control the times when users can access the Internet.

Time budgets limit the number of hours a device can access the Internet each week.

Block websites: protect your loved ones by blocking unsuitable websites.

Permit websites: limit users to a defined set of websites.

Device permissions control who can make changes to your Ripplecom FRITZ!Box.

Secure Guest Access: deploy a second WiFi signal.

Lock Internet devices to ensure savvy users cannot bypass filtering controls.

Access profiles: create groups to enable the above functionality and ensure control over Internet usage in your home.

Port forwarding is a method of making a computer/device on your network accessible to computers/devices on the Internet, even though you are behind a router. This is commonly used to open ports for game consoles and CCTV systems. If a customer wants to activate any of these features, they can log into their Ripplecom FRITZ!Box Router and configure them by following the step-by-step manual.

According to Lifewire, peer-to peer file sharing systems have become the single most popular class of Internet applications in the last decade. These programs can be used with Ripplecom’s service but the bandwidth, number of connections and frequency of use should be closely monitored.

This is because a P2P program left running in its native state can open thousands of connections at once. This can quickly contravene Ripplecom’s Acceptable Usage Policy, as it will impact on other users on the same access point trying to use our service. Information on how to limit the connections and bandwidth can be found on the many online forums dedicated to P2P programmes.