As a Ripplecom business customer, you get access to a fully contactable service provider. From front-line telephone support to defined fault escalation levels that reach right to the Managing Director, our entire team is focused on supporting our service and guaranteeing customer satisfaction.
Service Level Agreements
Our standard, enhanced and premium Service Level Agreements reflect the critical nature of the communications services we provide. We constantly upgrade and reinforce our network infrastructure to guarantee service availability. Should a fault impact your service, our rapid response ensures that the impact of an outage is kept to an absolute minimum.
Network Operations Centre
Located in our Limerick offices and manned by helpful and professional Technical Support agents, Ripplecom’s Network Operations Centre (NOC) offers comprehensive Corporate Support. The team are skilled at running diagnostics and remote troubleshooting. However, if on-site intervention is required, we will deploy our Field Team.
Responsive and communicative
Proactively monitoring our network allows our NOC or On-Call Engineers to detect a fault and begin working on a resolution before it affects our customers. When a fault is detected or reported, our team will issue updates at fixed intervals to keep you fully informed of progress until service has been satisfactorily restored.
Contacting the Support Team
To log a ticket with the Support Team please email firstname.lastname@example.org or call your dedicated Corporate Support Line number.